Getting Started with Veterian
Copy page
These guides cover the day-to-day work of running a clinic on Veterian: where each screen is, what the fields mean, and the steps to finish a job. They assume your clinic already has an account.
Start Here
Section titled “Start Here”What is Veterian? is the orientation page. It covers the modules in the left menu and who the software is for.
Setting Up a New Clinic
Section titled “Setting Up a New Clinic”Your first week on Veterian is the setup path in order: roles and staff, visit types, notification settings, the catalogue, and then the first client, appointment, visit and invoice. Follow it once end to end.
Who can see what helps you decide what each role in the clinic will be able to see before you create the accounts.
The Rest of the Guides
Section titled “The Rest of the Guides”| Section | What it covers |
|---|---|
| Appointments | Booking, rescheduling, statuses and what notifies the client |
| Patient Records | Clients and their pets |
| Visits | Examinations, treatments, vaccinations, prescriptions and the clinic day |
| Billing | Invoices, payments, discounts and expenses |
| Products & Inventory | The products and services catalogue and stock |
| Account & Settings | Users, roles and the lists your team picks from |
| Reports | The clinic’s reports |
| Communication Hub | Broadcasts, follow-ups and the WhatsApp inbox |
| Integrations | WhatsApp Business and e-documents |
When Something Goes Wrong
Section titled “When Something Goes Wrong”Troubleshooting explains Veterian’s most common refusals — why a visit will not start, why an invoice will not change, why a message did not reach a client — and Getting support is how to reach us when the answer is not there.
Getting More Help
Section titled “Getting More Help”help.veterian.com is the full help centre for Veterian subscribers, signed in with your clinic account. If a topic here does not cover what you need, look there next.