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SMS and WhatsApp Broadcasts

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A broadcast sends one message to all your clients at once, for example new opening hours or a holiday closure.

Where to Find This Section

Section titled “Where to Find This Section”

Communication Hub → Campaigns / Broadcasts. Choose SMS Broadcast or WhatsApp Broadcast.

The Message Text

Section titled “The Message Text”

You do not type the message on the broadcast screen. You pick it from a list of approved texts. The list contains:

  • the texts Veterian provides, and
  • the texts your clinic has written under Clinic Admin → Message Templates → Broadcast Templates, after Veterian has approved them.

A text you write shows In Veterian review until it is checked. If it is turned down, it shows Rejected by Veterian and does not appear in the list. A WhatsApp text must also be approved by WhatsApp before it appears.

If no text is available yet, the screen says so and the send button stays disabled.

Send a Bulk SMS

Section titled “Send a Bulk SMS”
  1. Open SMS Broadcast.
  2. Choose a text under Message text. The phone preview shows the message as the client will see it.
  3. Check SMS Credits to be Deducted.
  4. Tick the box that confirms the message contains no advertising.
  5. Click Send.
Bulk SMS
Message text
Holiday opening hours
Pick one of the approved texts. The text cannot be edited.
Number of Characters
132
SMS Credits to be Deducted
312
Send

Your clinic’s name is added to the end of every SMS, and the character count includes it. A long message uses more than one SMS credit per client.

If your balance does not cover the whole send, Veterian does not send it. Nothing goes out until you have enough credit.

Send a Bulk WhatsApp

Section titled “Send a Bulk WhatsApp”

Your clinic’s WhatsApp account must be connected first. See WhatsApp messaging.

  1. Open WhatsApp Broadcast.
  2. Choose an approved template under Message text.
  3. Check Customers to be Notified.
  4. Tick the box that confirms the template follows WhatsApp Business policies.
  5. Click Send.

If the template contains a client’s name or another variable, Veterian fills it in for each recipient from their own record. The preview shows a sample name in its place.

Who Receives It

Section titled “Who Receives It”

A broadcast goes to every client who can be reached on that channel. Clients with no phone number, or who have switched the channel off on their record, are skipped. See Notification settings.

After sending, Veterian opens Communication history, where you can follow the send. Check there before sending again.

Section titled “Related”