Troubleshooting
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When Veterian stops an action, it shows a short message that names the cause. This page lists the messages clinics see most often and what to do about each one.
“You Are Not Allowed to View This Page”
Section titled ““You Are Not Allowed to View This Page””| What it says | What it means | What to do |
|---|---|---|
| You don’t have permission to view this section. | Your role does not include this area | Ask your clinic administrator. See Who can see what |
| A message naming a subscription plan | This area is not part of your clinic’s plan | Only a clinic administrator can change the plan |
| A message naming an integration | The feature needs a connection that is not set up | See Integrations |
A Visit Will Not Start
Section titled “A Visit Will Not Start”- There is already an ongoing visit for this. A patient can have only one open visit. Complete the open visit first. Veterian offers to take you to it.
- A visit record already exists for this appointment. Open the existing visit from the appointment instead.
See Record a visit.
A Visit Will Not Delete
Section titled “A Visit Will Not Delete”The Delete Visit drawer tells you why a visit cannot be deleted:
- A completed visit cannot be deleted. Change the visit status first.
- This visit has a treatment record. The visit cannot be deleted; delete the treatment record from its own section first.
- This visit's invoice has been issued or its e-document has been sent. The visit cannot be deleted because the financial record is locked.
- This visit has a published prescription. A published prescription is a legal document; the visit cannot be deleted.
When the visit can be deleted, the drawer lists everything that will be deleted with it before you confirm.
A Box Will Not Delete
Section titled “A Box Will Not Delete”Cannot delete box with active hospitalization. Discharge the patient first. See Hospitalization.
An Invoice Will Not Change
Section titled “An Invoice Will Not Change”This invoice cannot be updated. or This invoice cannot be deleted. means the invoice has been issued. An issued invoice is locked. A clinic administrator can revert it to a draft, unless an e-document has been issued for it. See Create an invoice.
A Client Did Not Get a Message
Section titled “A Client Did Not Get a Message”Check these in order:
- No phone number found for this customer. or No email address found for this customer. Add the missing phone number or email on the client’s record.
- The client may have switched that channel off on their record. See Notification settings.
- There is an issue with notification delivery. on the dashboard means some messages failed today. Contact those clients another way.
- WhatsApp is not enabled for your clinic. Enable it from the integrations settings to send messages. See WhatsApp.
- The 24-hour messaging window for this conversation has expired. You can message this customer again after they reply. Until then, use another channel. See WhatsApp inbox.
A Phone Number Will Not Save
Section titled “A Phone Number Will Not Save”- Please enter the phone number without the leading 0. The country code is already on the field.
- Phone number must be between 6 and 15 digits. The field keeps only digits, so a pasted number can end up shorter or longer than it looked.
A Pet Will Not Save
Section titled “A Pet Will Not Save”The selected breed does not belong to this species. This happens when you change the species of an existing pet. Choose the breed again after changing the species. See Add a pet.
A Prescription Cannot Be Edited
Section titled “A Prescription Cannot Be Edited”This prescription has already been published. A published prescription cannot be changed. See Write a prescription.
A Record Is “Not Found”
Section titled “A Record Is “Not Found””When the Answer Is Not Here
Section titled “When the Answer Is Not Here”Contact support. Copy the message exactly, say what you were doing, and name the record.