Getting Support
Copy page
These guides cover the tasks a clinic does every day. When one of them does not answer your question, or something is not behaving the way a page describes, talk to us.
Support is available around the clock, in Turkish and English.
How to Reach Us
Section titled “How to Reach Us”| Channel | Where |
|---|---|
| Live chat | The chat button in the bottom-right corner of veterian.com — the fastest route |
| Message the support number below | |
| Phone | +90 552 895 30 15 |
| support@veterian.com |
Use whichever suits the question. Chat and WhatsApp are best when you are mid-task and need an answer now; email is better when you need to attach a screenshot or describe something long.
What to Have Ready
Section titled “What to Have Ready”Support can only see what you describe, so the difference between a quick answer and three rounds of questions is usually the first message. Include:
- Your clinic’s name, so we can find the right account.
- The screen you were on — “the invoice detail page”, “the appointment form”.
- What you expected, and what happened instead. These are two separate sentences, and the second one is the one that gets missed.
- The record in question, if there is one: the invoice number, the client’s name, the patient’s name.
- A screenshot, if anything appeared on screen — a warning, a refusal, a number that looked wrong.
If Veterian refused to do something and told you why, quote that message exactly. Those sentences are specific, and they usually identify the cause on their own.
Before You Write
Section titled “Before You Write”A few questions come up often enough to be worth checking first, because each has a setting behind it rather than a fault:
- A staff member is missing from the appointment form. They almost certainly have no visit/appointment type selected. See Visit and appointment types.
- A product cannot be found when recording a treatment. It is not marked for use in medical records. See Set up products and services.
- A client did not receive a message. Check the switches, in this order: the client’s own channel switch, then the reminder on that record. See Notification settings.
- A tag is not in the list you expected. Tags are scoped to one kind of record. See Tags and product categories.
- A report is empty. Usually the period filter rather than missing data. See Reports.
If Veterian refused something and gave you a message, Troubleshooting explains the ones clinics meet most.
Where We Are
Section titled “Where We Are”Veterian, Mithatpaşa Mah. 503 Sokak No:10/2, Menderes, İzmir, Türkiye.
Related
Section titled “Related”- What is Veterian? — the modules these guides cover
- Glossary — if the question is what a word means